At Family and Faith, we strive for your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we’re here to help.

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are nonrefundable.

Contact Us

If you have any questions on how to return your item to us, contact us at:

• Phone: +256 782 433 394
• Email: [email protected]